This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Tru Ninja Auburn Pty Ltd (trading as Tru Ninja), via truninja.com.au (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Roller to power our online booking system - you can read more about how Roller uses your Personal Information here: https://www.roller.software/privacy-policy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
We use various order processing software such as Roller in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Pease note that your information may be transferred outside of Australia, including but not limited to Europe, Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information and Personal Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail using the details provided below:
Tru Ninja Penrith
[Re: Privacy Compliance Officer]
Shop 3, 120 Mulgoa Road
Penrith NSW 2750
Australia
Cancellation Policy
Cancellations of any kind are subject to NO REFUND POLICY. However, we can help you to reschedule your booking or give you credit for your next visit if you inform us 2 hours prior your start time of your booking (excluding parties).
Any cancellation 14 days' notice prior your party booking will not receive a refund or transfer of the deposit paid. Any cancellations for parties occurring with less than 14 days will not receive a refund or transfer